Privacy Policy

Effective Date: July 21, 2026 Last Updated: July 21, 2026

1. About Tahoe Balloon Tours

In this Privacy Policy, "Tahoe Balloon Tours," "we," "us," and "our" refer to Tahoe Balloon Tours and its doing-business-as names, including Lake Tahoe Balloons and Balloon Nevada. This Privacy Policy applies to all websites, services, and communications operated under any of these names.

Our contact information is:

Tahoe Balloon Tours 4086 Byway E Napa, CA 94558 United States

Email: info@laketahoeballoons.com

2. Information We Collect

The information we collect depends on how you interact with Tahoe Balloon Tours.

Information You Provide

Contact information. This may include your name, email address, mailing address, telephone number, and other contact information.

Newsletter and marketing information. If you subscribe to our newsletter, email updates, or text-message notifications, we may collect your name, email address, telephone number, marketing preferences, and subscription information.

Communications. We collect information you provide when you contact us by email, telephone, text message, social media, contact form, or another communication method.

Contest, survey, and promotion information. If you participate in a giveaway, contest, sweepstakes, survey, or promotion, we may collect your contact information, responses, entries, and other information needed to administer the promotion.

Booking and transaction information. If you book a balloon ride or purchase a product or service from Tahoe Balloon Tours, we may collect your name, contact information, billing address, booking details, passenger information, and transaction information.

Content you submit. We may collect comments, photographs, reviews, messages, feedback, or other information you choose to submit.

Payment information is generally collected and processed by a third-party payment processor. Tahoe Balloon Tours does not ordinarily store complete payment-card information. The payment processor's collection and use of your information is governed by its own privacy policy.

Please do not send us sensitive personal information unless it is necessary for a specific request.

Information Collected Automatically

When you visit or use our website, we and our service providers may automatically collect information such as:

Your Internet Protocol address
Your approximate geographic location based on your IP address
Browser and device information
Operating system
Referring and exit pages
Pages, links, and advertisements you view
Dates, times, and duration of visits
Website navigation and interactions
Cookie and device identifiers
General website performance and usage information
Advertisement impressions, views, and clicks

We may combine automatically collected information with other information associated with your browser, device, or interactions with Tahoe Balloon Tours.

Information From Third Parties

We may receive information from third parties such as advertising providers, analytics providers, email and text-message service providers, social media platforms, booking and reservation platforms, payment processors, contest and promotion partners, and other service providers or business partners. The information available to us may depend on your account settings, permissions, and the third party's privacy practices.

3. Cookies and Similar Technologies

Tahoe Balloon Tours and its service providers use cookies, pixels, tags, scripts, local storage, and similar technologies. Cookies are small data files stored on your browser or device. They help websites recognize a browser or device, remember preferences, measure performance, understand visitor activity, prevent fraud, and deliver or measure advertising.

Necessary technologies. These support essential website functions, security, fraud prevention, network management, and privacy settings.

Functional technologies. These remember choices and provide personalized or enhanced features.

Analytics technologies. These help us understand website traffic, visitor behavior, popular content, and website performance.

Advertising technologies. These may be used to select, deliver, personalize, limit, and measure advertisements.

You may be able to manage nonessential cookies through the consent or privacy-settings tool displayed on our website. You can also configure your browser to block or delete cookies, although blocking some cookies may affect website functionality.

4. Analytics

We may use analytics services to understand how visitors discover and use Tahoe Balloon Tours. Analytics providers may collect information through cookies and similar technologies, including your IP address, device information, pages viewed, referral source, interactions, and general location.

We use this information to understand website traffic, improve website navigation, diagnose technical issues, measure marketing campaigns, and improve our content, services, and user experience.

Where required by applicable law, nonessential analytics technologies will be used only after the appropriate consent has been obtained.

5. Advertising

Tahoe Balloon Tours may use advertising technologies, including remarketing and conversion tracking, to measure advertising performance and reach visitors who have previously interacted with our website.

Advertising providers may use cookies, pixels, advertising identifiers, and similar technologies to collect information about your browser, device, and interactions with Tahoe Balloon Tours and other websites. This information may be used to deliver and personalize advertisements, limit how often advertisements appear, measure advertisement performance, understand audience interests, and improve advertising services.

You may manage applicable advertising preferences through the consent-management or privacy-settings tool available on the website.

6. Affiliate Links, Advertising, and Sponsored Content

Tahoe Balloon Tours may participate in affiliate marketing programs. We may earn a commission when you follow certain links or purchase a product or service through a link on our website.

Affiliate networks and merchants may use cookies or similar technologies to determine that a referral came from Tahoe Balloon Tours, attribute purchases, prevent fraud, and calculate commissions.

Tahoe Balloon Tours may also publish advertisements, sponsored content, paid partnerships, or promotional material. When you visit or purchase from an advertiser, affiliate merchant, booking provider, or other third party, that third party's privacy policy governs its collection and use of your information.

7. How We Use Information

We may use information to:

Operate, maintain, protect, and improve our website
Provide information about balloon rides, tours, events, and other services
Process bookings, reservations, and transactions
Send email or text-message updates when you have subscribed
Respond to questions, comments, and customer-service requests
Administer contests, giveaways, surveys, and promotions
Select winners and deliver prizes
Personalize content and website experiences
Understand website traffic and audience interests
Measure content, advertising, and marketing performance
Detect and prevent fraud, abuse, security incidents, and unlawful activity
Protect our rights, property, users, and business partners
Maintain business, transaction, tax, and accounting records
Comply with applicable laws and legal requests
Establish, exercise, or defend legal claims
Carry out another purpose disclosed when the information is collected
Carry out another purpose with your consent

We may use aggregated or deidentified information for lawful business purposes.

8. Email and Text-Message Communications

Email Communications

If you subscribe to Tahoe Balloon Tours emails, we may send you newsletters, flight updates, promotions, announcements, and other marketing communications.

You may unsubscribe at any time by selecting the unsubscribe link in an email or contacting us at info@laketahoeballoons.com. After unsubscribing, you may still receive nonmarketing communications, such as replies to your questions, booking confirmations, safety information, security notices, or other administrative messages.

Text-Message Communications

If you voluntarily provide your mobile telephone number and expressly subscribe to Tahoe Balloon Tours text messages, we may send you text messages about upcoming flights and availability, special offers and promotions, weather-related flight updates, and other Tahoe Balloon Tours news or marketing.

Your consent to receive marketing text messages is not a condition of booking any ride or purchasing any service. Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out at any time by replying STOP to a Tahoe Balloon Tours text message. You may reply HELP for assistance or contact us at info@laketahoeballoons.com.

We may send one final nonmarketing message confirming that your opt-out request was received. We will process opt-out and consent-revocation requests as required by applicable law. Mobile carriers are not responsible for delayed or undelivered messages.

We will not sell or disclose your mobile telephone number to unrelated third parties for their own independent marketing purposes without your consent. We may provide it to service providers that help us operate the text-message program.

9. How We Disclose Information

Service Providers

We may provide information to companies that perform services on our behalf, including website hosting and security, content delivery, email and text-message delivery, analytics, advertising, payment processing, booking and reservation services, customer support, data storage and backup, accounting, insurance, and legal services.

These providers may process information as needed to provide their services and as permitted by their agreements and applicable law.

Advertising and Analytics Partners

We may disclose cookie identifiers, device information, internet activity, approximate location, and related data to advertising and analytics partners for advertising, personalization, measurement, attribution, analytics, security, and fraud prevention.

Under some privacy laws, certain advertising-related disclosures may be considered a "sale," "sharing," or processing for "targeted advertising," even when Tahoe Balloon Tours does not receive money directly in exchange for personal information.

Promotion and Business Partners

If you enter a jointly sponsored contest, giveaway, or promotion, we may provide relevant information to the partner identified in the applicable promotion rules or entry form.

Legal and Safety Reasons

We may disclose information when we reasonably believe it is necessary to comply with applicable law; respond to a subpoena, court order, or lawful government request; investigate fraud, abuse, security incidents, or unlawful activity; protect the safety, rights, or property of Tahoe Balloon Tours or others; enforce our agreements and policies; or establish, exercise, or defend legal claims.

Business Transfers

Information may be disclosed or transferred as part of a proposed or completed merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar business transaction.

10. Your Choices and Privacy Rights

You may unsubscribe from marketing emails using the link in each message, opt out of text messages by replying STOP, manage cookies and advertising preferences through our website's privacy-settings tool, block or delete cookies through your browser, or contact us to request access, correction, or deletion of information you have provided.

Depending on where you live and whether the applicable privacy law applies to Tahoe Balloon Tours, you may also have the right to:

Confirm whether we process your personal information
Access certain personal information
Correct inaccurate information
Request deletion of information
Obtain a portable copy of certain information
Object to or restrict certain processing
Withdraw consent
Opt out of the sale or sharing of personal information
Opt out of targeted advertising
Appeal a decision concerning a privacy request
Exercise your rights without unlawful discrimination

These rights may be subject to exceptions and verification requirements.

To submit a privacy request, email info@laketahoeballoons.com with the subject line "Privacy Request." Please describe your request and provide enough information for us to reasonably identify the records involved. We may ask for additional information to verify your identity.

Where permitted by law, an authorized agent may submit a request on your behalf. We may request proof of authorization or confirmation directly from you.

California Privacy Choices

Tahoe Balloon Tours does not sell personal information in exchange for money. However, certain advertising technologies used on the website may be considered a sale or sharing of personal information under California or other state privacy laws.

Where applicable, you may opt out through the "Do Not Sell or Share My Personal Information," "Your Privacy Choices," "Privacy Settings," or similarly labeled link on the website.

Where supported and legally required, we will also process recognized browser-based preference signals, such as Global Privacy Control. Tahoe Balloon Tours does not knowingly sell or share the personal information of anyone under 16.

11. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may depend on the type of information, the reason it was collected, whether you maintain an active booking or relationship with us, legal and contractual requirements, fraud prevention and security needs, applicable limitation periods, and the need to establish, exercise, or defend legal claims.

When information is no longer reasonably needed, we may delete, anonymize, or securely isolate it, subject to legal requirements and technical limitations.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, loss, alteration, or misuse. However, no internet transmission or electronic storage system is completely secure. We cannot guarantee the absolute security of information.

12. International Visitors

Tahoe Balloon Tours is based in the United States. If you visit the website from another country, your information may be transferred to, stored in, or processed in the United States or another country where our service providers operate. Privacy laws in those countries may differ from the laws where you live.

Where applicable law requires it, we rely on consent, contractual protections, recognized transfer mechanisms, or other lawful safeguards for international transfers. International visitors may have privacy rights under the laws that apply to them. To submit a request, contact info@laketahoeballoons.com.

13. Children's Privacy

Tahoe Balloon Tours is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact info@laketahoeballoons.com. We will take reasonable steps to delete the information where required.

Individuals under 18 should not subscribe to marketing text messages without the permission of a parent or legal guardian.

14. Third-Party Websites and Services

Tahoe Balloon Tours may link to tourism organizations, outdoor businesses, booking providers, retailers, advertisers, social media platforms, and other websites or services. We do not control and are not responsible for the privacy, security, content, or practices of those third parties.

When you follow an external link or interact with a third-party service, the third party's privacy policy and terms apply. If you interact with Tahoe Balloon Tours through a social media platform, the platform may collect information and provide certain information to us based on your settings and its policies.

15. Changes and Contact Information

We may update this Privacy Policy to reflect changes in our website, technology, services, advertising practices, legal obligations, or business operations.

When we update the policy, we will revise the "Last Updated" date at the top. If changes are material, we may provide additional notice through the website, email, or another appropriate method.

For questions, concerns, complaints, or privacy requests, contact:

Tahoe Balloon Tours 4086 Byway E Napa, CA 94558 United States

Email: info@laketahoeballoons.com

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